Administration Policy

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• By booking on to any classes or events you automatically agree to our standard terms and conditions, which can be seen below.

• If you no longer wish to attend a class, then the Instructor or Management must be informed immediately.

• Class fees must be paid before the first lesson.

• There are NO REFUNDS & NO TRANSFERS for classes, courses, sessions, workshops, tickets or events not attended or that need to be cancelled, as this helps to keep our costs low, which benefits everyone who attends.

• Students with poor attendance or high levels of dancing fee arrears leading up to a show may not be eligible to take part in that particular show. 

• Haus of Ruby's Rebels runs all year and our Timetable is produced every 3 months (subject to change)

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Behaviour Policy

The Haus of Ruby's Rebels prides itself on providing a safe and happy environment with enjoyment and burlesque being at the root of all our classes. Our Behaviour Policy exists to maintain this environment and enable students to reach their full potential.

• Rude, disruptive, threatening and abusive behaviour within the class or group will not be tolerated in any way; IInstructors reserve the right to ask students to leave the class at any time, if they feel that their behaviour is disturbing the enjoyment of others.

• If any member of Staff feels that the behaviour of an individual is continuously disruptive or in breach of this Behaviour Policy, the student concerned may be asked to leave.

• We ask you to inform us in advance if you are going to be absent for a period of time, this way we can allow someone else to join.

• Behaviour in unsupervised areas e.g. changing rooms, toilets, backstage must also be acceptable and in line with the Behaviour Policy.

• Haus of Ruby's Rebels accept no responsibility for damage or loss of any personal belongings.

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Health and Safety Policy

Our aim is to ensure that all reasonable and practical steps are taken to ensure the health, safety and welfare of all persons using the premises.  

To achieve this we will actively work towards the following objectives:

• To establish and maintain a safe and healthy environment in all studios.

• To establish and maintain safe working procedures amongst Staff and Students

• To formulate effective procedures for use in case of fire and other emergencies and for evacuating the premises

• To maintain a safe and healthy place to work with safe access to and from the premises

• To follow the regulations of the Health and Safety at Work Act 1974 and any other relevant legislation

• No smoking on the premises

• All fire exits are clearly marked and free from obstruction

• All fire extinguishers are clearly labeled

• All equipment and resources from the instructors are safe for use.

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Payments & Refund Policy

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For any purchases made via the website store or invoice for class, course, workshop, photoshoots payments or tickets for an event. 

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• All classes, courses, photoshoots, events or workshops must be paid before attending, your place is not guaranteed until payment has been made.

• If a payment plan has been put in place, all your payments must be made to guarantee your placement. If payments are not made or you cancel your plan any payments that have been made will not be refunded.

• All classes, courses, workshops, tickets of any kind are non refundable and non transferable. 

• Any physical item bought apart from tickets can be exchanged or refunded within 14 days of purchase. 

• Tickets for events online or live are non refundable and non transferable.

• Payments can be made via the Store, online booking system, invoice or bank transfer. 

• There will be an additional processing/booking fee on all invoices.

• Unattended events or missed classes or any other events will not be refunded and will not be transfered. 

• You can not change the name events have been booked under. This to prevent resales and people being scammed.

 

Critera for Merchandise Refunds

• You have 14 days from the receipt of an item to return it.

• If you would like an exchange, follow our normal return process and place a new order for the item you'd like.

• All merchandise must be returned undamaged.

• For hygienic reasons we are unable to accept returns on “intimate items” like shorts, lingerie and swimwear. Because, gross.

• Refunds will be processed to your original form of payment.

• Shipping fees are non-refundable. 

• We do not offer partial refunds.

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Returning

We truly hope you love your new gear but if for some reason you need to return it here's what you need to do.

By the way, if there's anything we can do to improve your experience please let us know. The best way to contact us is via email at rubysrebelsburlesque@gmail.com

How to Return an Item

• Check our Return Policy to be sure your item is eligible for a return.

• If it meets the return criteria, contact us and we will provide the return address.

• Safely package your item to be returned to us. Unfortunately items damaged in transit can't be accepted for returns.

• Ship us your item. You may want to use a traceable shipping method to ensure successful delivery of your return - its on you!

• Once received, we will validate your item qualifies for a return. If it does, we will refund the total amount of goods within 14 days. Sorry, unfortunately shipping fees are non-refundable.